Privacy Policy

1. Data controller

2. What personal data do we collect?

Depending on how you interact with us we may process the following categories of data:

Identification data

• Name
• Surname (if provided)
• Company

Contact data

• Email address
• Phone number (if the user chooses to provide it)

Data included in your enquiries

Any information voluntarily included by the user in forms, emails or information requests.

Technical browsing data

When the user accepts analytical cookies, data such as the following may be collected:

• IP address (anonymised when applicable)
• Browser
• Operating system
• Language
• Device type
• Country
• Pages visited
• Time on site
• Traffic source
• Interactions with the website

3. Purposes of processing

Personal data may be used to:

• respond to enquiries submitted through the contact form;
• manage commercial requests;
• schedule meetings or Discovery Calls;
• prepare commercial proposals;
• maintain communications related to the services requested;
• improve the user experience;
• analyse how the website performs through analytics tools;
• comply with legal obligations.

We will never use personal data for purposes incompatible with those for which it was collected.

4. Legal basis for processing

Consent of the data subject

Where the user submits a form, requests information, accepts analytics cookies, or voluntarily contacts FASHINNOVA LAB.

Pre-contractual measures

Where the user requests a quote, proposal or information related to the potential engagement of services.

Compliance with legal obligations

Where a regulatory obligation so requires.

Legitimate interest

To ensure the security of the website and prevent fraudulent use.

5. How long do we retain data?

• Enquiries submitted via form: up to two years from the last communication.
• Commercial relationships: for the duration of the contractual relationship and thereafter for the legally required periods.
• Data collected under consent for communications: until the data subject withdraws their consent.

6. Recipients of data

As a general rule, FASHINNOVA LAB does not transfer personal data to third parties. However, certain technology providers acting as data processors may access specific information in order to provide services necessary for the operation of the business, including:

• web hosting provider;
• domain registrar;
• email platform;
• web analytics tools;
• video conferencing platforms;
• secure storage providers.

All of them act under the corresponding contractual guarantees required by the GDPR.

7. International transfers

Some technology providers used by FASHINNOVA LAB may be located outside the European Economic Area. Where this occurs, international transfers will only be carried out where appropriate safeguards exist under Articles 44 et seq. of the GDPR. In particular, the website uses Google Analytics 4, the use of which may involve processing by Google LLC under the EU-U.S. Data Privacy Framework or the legal mechanism applicable at any given time.

8. Rights of data subjects

Users may exercise the following rights at any time:

• Right of access.
• Right to rectification.
• Right to erasure.
• Right to object.
• Right to restriction of processing.
• Right to data portability.
• Right to withdraw consent.

To exercise any of these rights, contact hello@fashinnovalab.com.

The request must allow the applicant's identity to be verified where necessary. Data subjects may also lodge a complaint with the Spanish Data Protection Agency (Agencia Española de Protección de Datos) if they consider that their rights have been infringed.

9. Information security

FASHINNOVA LAB adopts appropriate technical and organisational measures to protect personal data against loss, alteration, unauthorised access or any other unlawful processing, taking into account the state of the art, the nature of the data processed and the risks involved. However, no system can guarantee absolute security.

10. Minors

The services offered by FASHINNOVA LAB are aimed exclusively at professionals, companies and persons over the age of eighteen. Personal data from minors is not deliberately collected.

11. Amendments to this policy

FASHINNOVA LAB may update this Privacy Policy when necessary to adapt it to regulatory, technical or service changes. The date of the last update will always appear at the beginning of the document.